Independent review of internal communications

The International Institute for Environment and Development (IIED) had grown rapidly in the past several years and wanted its internal communications to best serve its far-flung, extraordinarily busy teams.

Who: International Institute for Environment and Development (IIED)

The challenge: Review internal communications and provide recommendations for strengthening channels and processes within the context of a growing organisation refreshing its brand identity

The solution: Starting with a complete review of the channels currently available, I conducted interviews with members of staff from all parts of the organisation, facilitated a series of focus group sessions and attended a variety of meetings.  Essential to the success of this internal communications work was the buy-in of senior managers.  I helped strengthen the involvement and enthusiasm of the senior management team by holding regular briefing meetings and by advising on ways to link leadership with a furthered sense of shared purpose among the organisation’s team members.


  • Helped develop an internal communications strategy that included creation of a central steering group to coordinate all relevant activity and messages
  • Addressed challenges faced by staff as systems and procedures changed
  • Helped clarify the purpose for each communication channel, including making clear when each should be used

When: October 2012 – February 2013

We had not looked systematically at this area before, and Alison brought experience and a thoughtful, sensitive approach, and produced a report that was insightful and very practical, with thorough analysis and clear steps to help us to move forward.  It was an absolute pleasure to work with her. She has positive energy and a very good understanding of the not-for-profit sector.Nick Greenwood, IIED Head of Human Resources